Customer Service | Alilaguna

Help desk - ITALIAN AND ENGLISH SPEAKING ASSISTANCE

Please have a look to the F.A.Q. before writing or calling.

+39 041 2401 701

Phone service assistance is available from 9 am till 5 pm.

Information on the processing of contact data

Lost property and complaints

Lost & found
Lost & found on board of our boats will be stored for a maximum period of 48 hours and then will be delivered to the Comune offices where object has been found.
Fill in the form to require lost & found

Complaints
Fill in the form for complaints

Online shopping

How to buy on line

You can buy on line Alilaguna tickets paying by credit card.

FAQ

Hereby you find questions and answer that might help you.

Lost and found

With this form you can tell us if you have lost something in our boats.

Complaint

With this form you can send us your complaint and your suggestions.

AVVISO AI PASSEGGERI - NUOVA ANAGRAFICA ABBONATI

Dear passengers, we hereby inform you that, starting from April 8th 2024, there will be updates on the procedure to issue the Alilaguna S.p.A. monthly and annual subscriptions.

In order to guarantee the issue of subscriptions, also from authorised retailers, all users have to register their personal data and sign the consents for the privacy treatment only in the Alilaguna enabled ticket offices.

CLICK HERE to discover the ticket offices enabled to collect the forms.

Concerning the use of subscriptions, please check the new general conditions of transport and the brief recommendations.

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ADMISSION FEE

Alilaguna wants to inform you that, on specific days occurring from April 25 to July 14, every person visiting Venice is required by the Venice Municipality to pay an admission fee, with the exclusion of some selected categories.

To get further information regarding the dates, the payment methods or to benefit from the exclusions, go to the website: cda.ve.it.

TRANSPORT BONUS

Please kindly be informed that from 17 April 2023 it is possible to request the transport bonus for the purchase of an Alilaguna monthly / annual pass.

More information on: http://bonustrasporti.lavoro.gov.it

To use the Transport Bonus for the purchase of the Alilaguna monthly/annual pass, it will be necessary to go to the Alilaguna Isola Nuova del Tronchetto 34 office from Tuesday to Thursday from 10.00 to 13.00.

WARNING: the subscriptions for the following month are issued starting from the 21st of the current month.

For any clarification or information write to us: info@alilaguna.it

CUSTOMER SATISFACTION SURVEY - ALILAGUNA

Your opinion is important for us: help us to improve our service and allow us to offer you an increasingly comfortable journey by filling out the satisfaction survey. CLICK HERE and answer the questions: it will only take a few minutes!

Alilaguna SpA

Alilaguna S.p.A. - Partita IVA e C.F. 02967180270 - Cap. soc. € 5.000.000 i.v.