Customer Service | Alilaguna

Help desk - ITALIAN AND ENGLISH SPEAKING ASSISTANCE

Please have a look to the F.A.Q. before writing or calling.

+39 041 2401 701

Phone service assistance is available from 9 am till 5 pm.

Information on the processing of contact data

Lost property and complaints

Lost & found
Lost & found on board of our boats will be stored for a maximum period of 48 hours and then will be delivered to the Comune offices where object has been found.
Fill in the form to require lost & found

Complaints
Fill in the form for complaints

Online shopping

How to buy on line

You can buy on line Alilaguna tickets paying by credit card.

FAQ

Hereby you find questions and answer that might help you.

Lost and found

With this form you can tell us if you have lost something in our boats.

Complaint

With this form you can send us your complaint and your suggestions.

NOTICE TO PASSENGERS SUBSCRIBER REGISTRY

Dear passengers,we hereby inform you that, starting from 1st August,, 2024, to issue monthly and annual subscriptions it will be fundamental to have one’s own data registered into Alilaguna ticket offices.
After this data (1st August, 2024), in any case it won’t be possible for external retailers to issue subscriptions without the previous registration of the user’s data into one of the enabled Alilaguna ticket offices.

CLICK HERE to discover the ticket offices enabled to collect the forms.

Concerning the use of subscriptions, please check the new general conditions of transport and the brief recommendations.

Instagram | Facebook

CUSTOMER SATISFACTION SURVEY - ALILAGUNA

Your opinion is important for us: help us to improve our service and allow us to offer you an increasingly comfortable journey by filling out the satisfaction survey. CLICK HERE and answer the questions: it will only take a few minutes!

Alilaguna SpA

Alilaguna S.p.A. - Partita IVA e C.F. 02967180270 - Cap. soc. € 5.000.000 i.v.